Installation and Support
Support
We provide Free Support to help you with both your purchase decisions and for all service and performance related issues, Contact us 24/7 if you need any Support on 0800 770 771 or by email: gilbert@trackingproducts.co.nz
Our New Zealand Support team are experienced with a wide range of Tracking Devices and Products from most major international manufacturers, and there are over 300 different makes and models of vehicle Tracker on our Managed Platform
Installation
We provide the following helpful information regarding Installing Vehicle Tracking Devices to make your installation easy and enjoyable, Contact us 24/7 if you have any questions on 0800 770 771 or by email: anthony@trackingproducts.co.nz
Installing Vehicle Tracking Devices
a) The Installer must find a location for the Tracking device, it is important that:
- The Tracking Device is installed in a dry, dust free environment. (This may involve installing the device in a water proof container), also always seal up any aerial and cable holes.
- The Tracking Device, GPS and aerial are installed in a concealed manner, (This may involve installing the device in a location with the GPS and GSM aerials sited remotely).
- The GPS aerial has good reception (It cannot be installed in an area shielded by metal but will operate successfully behind plastic, glass or vinyl’s).
- The Cellular device has good transmission and reception, usually it will operate in a hidden environment behind but sometimes the aerial may need to be remotely installed, especially if the vehicle is likely to operate in areas with poor Cellular coverage.
- The Tracking device is permanently and solidly fixed.
- The Tracking device is powered up from the Fuse Board or Battery on a permanent power supply basis. (Check the Battery Voltage of the Vehicle is compatible with the voltage of the device you are installing)
- The Tracking device’s battery is connected
- In cars and trucks under the front dash is the ideal location and connect to the power fuse box (sometimes there is an available fuse)
- In cars under the rear parcel tray is another possible location for the Tracking Device
- In Machinery install the Device in the cab OR if there is no cab close to the Battery in an protected environment
b) The Installer should NOT install the Tracking device:
- In a location that can easily found
- In a location that can easily be tampered with or damaged
- In a wet or dusty environment.
- On a power circuit that is not continuously live
- In a location that is vulnerable to damage
- In a location that will get excess heat from the Engine or Exhaust Manifold
c) The Installer should NOT install the Aerial and GPS Receiver:
- In a location that can easily found
- In a location that can easily be tampered with
- In an excessively wet or dusty environment.
- In a location that is shielded by Metal (Critical for the GPS Receiver)
d) The Installer should NOT install Magnetic Tracking Devices:
- In a location that can easily found
- In a location that if the magnet falls off when the Vehicle Receives a sudden jolt is lost
- In a location that can easily be tampered with or damaged
- In a wet or dusty environment.
- In a location that is vulnerable to damage
The more visible the GPS device is to the satellites the faster and more accurate the positioning.
Important: Wiring up the Polarity incorrectly may result in damage to the Tracking Device’s circuitry and will negate any Warranties
Connecting the Tracking Device to a Landing Platform
a) Connecting to our Managed Platform
- The SIM card will already be installed in the Tracker
- The Tracker will be pre-programmed
- Before installation contact us at Tracking Products to organise the Service Plan you require and for us to Activate the SIM card
- Once the Tracker is installed drive the vehicle down the road for 200 meters to ensure the location is updated and the System is working
- At the completion of the installation the Installer MUST contact us at Tracking Systems 0800 770 771 to make sure the System is online and reporting correctly
b) Connecting to a Non Managed Platform where we supply the SIM Card
- The SIM card will already be installed in the Tracker
- The Tracker will be pre-programmed
- Before installation contact us at Tracking Products for us to Activate the SIM Card
- Once the Tracker is installed drive the vehicle down the road for 200 meters to ensure the location is updated and the System is working
- At the completion of the installation the Installer MUST contact us at Tracking Systems 0800 770 771 to make sure the System is online and reporting correctly
c) Connecting to a Non Managed Platform where you supply the SIM card
- Install your SIM Card
- Enroll the Tracker on the Platform
- Once the Tracker is installed drive the vehicle down the road for 200 meters to ensure the location is updated
- Check that the System is online and reporting correctly